AI telecaller dashboard
The AI call analysis dashboard in our telecaller CRM: telecaller calls are analysed by AI and turned into reports a sales manager can act on.
The problem
A sales manager with a team of telecallers cannot listen to every call. Spot checks cover a small share of them, so coaching turns into guesswork and a good lead lost on a bad call often goes unnoticed.
The questions a manager actually has are simple:
- Which calls should I listen to today?
- Which leads need a follow-up from someone more senior?
- Where does each telecaller need help?
Answering them by hand takes more time than most managers have.
What we built
The AI telecaller dashboard is the reporting side of our Lead & Telecaller CRM. Calls are analysed by AI, and the results appear as call-analysis reports that a manager can read by telecaller or by lead.
We treat these reports as a guide for the manager, not a verdict on anyone’s work. The aim is to point attention at the calls and leads worth a closer look, so time goes where it counts.
It is part of the CRM product. If you want AI built into your own tools, see our AI chatbots and automation service.
Stack
- Next.js
- React
- PostgreSQL
- Redis
- Docker
- AI model API
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